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We implement structured practices to uncover the root causes of recurring incidents before they spiral into outages. Our known error databases and automated detection workflows dramatically reduce downtime and service disruption, freeing up your teams to focus on innovation
Traditional change approval processes often slow innovation. We replace bureaucracy with intelligent workflows that balance speed with control. Using policy based automation, change models, and risk-based routing, we accelerate change velocity without compromising stability
From virtual agents to self healing automation, we design service desks that anticipate user needs and reduce manual workload. By integrating AI-powered triage, orchestration, and knowledge generation, our service desks improve resolution accuracy and reduce mean time to resolve(MTTR)
We architect IT product and service catalogs that are intuitive, scalable, and aligned to business goals. By leveraging behavioral insights and Gen AI-assisted content creation, our catalogs improve self-service adoption and reduce reliance on support staff
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By linking CMDB records with incident and change data, we provide deep visibility into service dependencies and operational health. This enables rapid root cause analysis, smarter risk assessments, and more effective service restoration
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We use advanced monitoring, AIOps tooling, and automation to resolve issues before they disrupt your business. Our service model is anchored in SLAs that align with uptime, performance, and response expectations.
Our services are designed to complement your IT organization. Whether co-managing with your team or taking full operational ownership, we adapt to your preferred model and governanc eprocesses.
As your technology stack evolves, so does our service footprint. We support hybrid and cloud-native environments, integrate with DevOps pipe lines, and ensure you’re always ready to support new workloads, platforms, and markets.
We don’t just operate we optimize. Our managed services model is continuously refined using analytics-driven KPIs and service insights across application and technology layers.
Every engagement is grounded in a structured, outcome-focused methodology
We review your current IT environment, performancemetrics, and gaps.
We establish SLAs, escalation procedures, and service baselines.
We deliver daily operations, monitoring, and incident response.
We continuously refine based on performance analytics and user feedback.
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Our ATMS offering is built for organizations that demand consistent performance, rapid responsiveness, and long term IT resilience. Whether you need a full service operations partner or targeted support for specific systems, AIM delivers operational peace of mind today and as you grow.
Let’s simplify your complexity.
4606 Cypress Creek Pkwy, Suite #497
Houston, TX, 77069, USA
320 North Service Road West,
Oakville, ON, L6M 2R7, Canada
Tel: +1 (226) 770-8911
hello@iaim.ca
Copyright © 2025
Architecture in Motion
Strategic Pillars / Focus Areas
IT Operations & Service Management
Azure Synapse Analytics, Microsoft Purview, Power BI, Azure Data Factory
Design and deployment of scalable data warehouses (SQL Server, Azure Synapse Analytics)
SQL Server Analysis Services (SSAS)
Enterprise datasets in Power BI
