End-to-End Operations Excellence. Always-On Support. Scalable Results.

In today’s digital first landscape, operational excellence is a competitive necessity. Our Application & Technology Managed Services(ATMS) offering ensures your critical applications and IT infrastructure are always secure, efficient, and evolving to meet business dem ands. At AIM, we go beyond basic IT support to deliver proactive, integrated, and outcome driven managed services. We serve as an extension of your technology organization monitoring ,maintaining, and optimizing your systems so you can focus on innovation and growth.

Our Capabilities

IT Services Management

We ensure your technology operations run smoothly and deliver real value across every business unit

L1 & L2 Support Services: Fast, responsive resolution of technical issues through amulti-tiered support model.
Asset & Configuration Management: Visibility and control over IT assets to maximize lifecycle value.
ServiceNow Deployment & Administration: Rapid implementation and continuous improvement of workflows and automations.
Incident & Problem Management: From root cause analysis to long-term resolution strategies.
Change & Release Management: Structured, low-risk updates that accelerate release cycles.

Application Maintenance & Optimization

Our services help you achieve continuous application performance and resilience across environments.

24/7 Application Monitoring: Real-time insights into performance, availability, and health.
Performance Tuning & Scaling: Detect bottle necks, eliminate downtime, and align infrastructure with usage trends.
Patch, Upgrade & Compliance Support: Stay secure and current across platforms and frameworks.
Enhancement & Feature Delivery: Improve UX, functionality, and integrations aligned with business goals.

Why AIM for Managed Services?

Proactive & Predictive Operations

We use advanced monitoring, AIOps tooling, and automation to resolve issues before they disrupt your business. Our service model is anchored in SLAs that align with uptime, performance, and response expectations.

Seamless Integration with Your Team

Our services are designed to complement your IT organization. Whether co managing with your team or taking full operational ownership, we adapt to your preferred model and governanceprocesses.

Scalable & Future-Ready

As your technology stack evolves, so does our service footprint. We support hybrid and cloud native environments, integrate with DevOps pipe lines, and ensure you’re always ready to support new workloads, platforms, and markets.

Data-Driven Improvement

We don’t just operate we optimize. Our managed services model is continuously refined using analytics driven KPIs and service insights across application and technology layers.

Our Approach

Every engagement is grounded in a structured, outcome-focused methodology

Assessment & Planning

We review your current IT environment, performance metrics, and gaps.

Transition & Onboarding

We establish SLAs, escalation procedures, and service baselines.

Run & Improve

We deliver daily operations, monitoring, and incident response.

Optimize & Innovate

We continuously refine based on performance analytics and user feedback.

Supported Platforms & Ecosystems

We build on modular, composable analytics architectures—federated or centralized designed for scale, interoperability, and agility. Whether it’s implementing semantic layers, unifying analytics across cloud environments, or operationalizing active meta data, we ensure analytics assets are governed, trusted, and reusable.

ServiceNow
Azure & AWS-based workloads
SQL Server, Synapse Analytics
Enterprise Web & Mobile Applications
Custom .NET, Java, Python, React systems
Microsoft 365, SharePoint, and Power Platform

Choose AIM for Reliability That Scales

Our ATMS offering is built for organizations that demand consistent performance, rapid responsiveness, and long term IT resilience. Whether you need a full service operations partner or targeted support for specific systems, AIM delivers operational peace of mind today and as you grow.

Let’s simplify your complexity.

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Application & Technology Managed Services (ATMS)

End-to-End Operations Excellence. Always-On Support. Scalable Results.

Our Capabilities

IT Services Management

Application Maintenance & Optimization

Why AIM for Managed Services?

Proactive & Predictive Operations

Seamless Integration with Your Team

Scalable & Future-Ready

Data-Driven Improvement

Our Approach

Assessment & Planning

Transition & Onboarding

Run & Improve

Optimize & Innovate

Supported Platforms & Ecosystems

ATMS Use Cases We Solve

Choose AIM for Reliability That Scales

Digital Technology Strategy & Advisory

IT Strategy & Roadmap

Business Intelligence

Application Modernization Roadmap

Application Modernization

Application Development & Integration Services

Application Migration Services

Application Integration Services

Application & Technology Managed Services (ATMS)

IT Services Management

Application Maintenance & Support

AI & Business Intelligence

Business Intelligence & Adoption

Azure Data Integration & ETL

Data Warehousing

Modeling & Analytics

Dashboards & Reporting

Advanced Analytics & AI

Staff Augmentation Support

Specialized IT & Tech Talent

Cloud Architects & Engineers (Azure, AWS,GCP

Software Developers (e.g., .NET, Java, React, Python)

Quality Assurance Specialist

Data Scientists & ML Engineers

Agile Project Managers & Scrum Masters